… but it’s now back from the grave.
I have a Macbook Pro built in 2008. It was the last “Discrete” model made before the “Unibody” model. Although it’s a great machine, the graphics card was the cursed Nvidia Geforce 8600M GT. Basically, I hade a time bomb inside my Mac, and by Murphy’s law, it should detonate on the worse day possible. Well, it did blow up. On the morning of last monday (27/12) may Mac screen was all garbled up, full of artifacts and no image on my second monitor. Reboot, battery off, resets, nothing worked. Powered up my netbook and surfed the web to find out that the behavior was consistent with the nvidia problem.
A few friends recommended me to take the Mac to Tou Aqui Tou Aí, an Apple Certified Assistance Center in Lisbon, but since I work on the other side of the Tejo, I decided to ask for a pickup at my place. 15 minutes after I pressed the submit button on the form, I received a call from them, scheduling the pickup for the same day. The next day I had the diagnostic confirmed and the hope that I might still be getting my Mac back this year, depending on when they would get a new logic board from Holland.
Yesterday I had the confirmation, by phone, that my Mac was ready and on my way. Today I got my mac, at 10:00, looking like sparkling new (yes, they cleaned it 😀 ) and at zero cost. Even the pickup and delivery was free of charge.
This, ladies and gentlemen, is SERVICE. It’s how every company should work and treat it’s clients.
Obrigado Tou Aqui Tou Aí
Today, Google announced it’s new web browser. In merely 48 hours, the Internet was drenched in all the hype caused by leaked comic book scans and screenshots an plenty of rumors, that in the end became true.
An hour and a few minutes have passed since the beta version of Google Chrome and it’s probably one of the most downloaded browsers in launch day, I dare say, like or close to Mozilla Firefox 3. This only proves that people love everything that’s Google related and that they trust Google.
Google Chrome is like Google.com homepage page: simple and effective. The Chrome team mishmashed a few ideas from existing browsers, like Firefox and Opera, used Webkit (from Safari) and applied some ideas of their own for security and stability. I won’t go in details here, you can read a lot about that in the Google Chrome Comic. The result, from what I’ve tested, is a piece of software that will change the way that we’ll use the web. It’s easy to use for the common user, powerful, stable, very user friendly and fast.
But Google Chrome is not just a browser. It’s the cornerstone of a possible Google OS. I can imagine now a small linux distribution with a small footprint, loaded with Google apps like Google Earth, Picasa and a fully integrated Google Chrome, transforming all those webapps (Gmail, Google Tal, Calendar, etc…) we use into applications (through the Google Gears module in Chrome). Boot that from a USB pen drive and you have a portable OS, a thin client ready for the web, using the cloud for storage, etc… the applications are endless. You can already have this, with Firefox and few quirks, but I believe Google itself will create and optimize it’s own web OS.
After all, the web is Google’s business and, the more it can keep us online, the better.